Privacy Policy

Effective Date (Last Updated): 1st August 2025

At Donup, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our platform.

1. Who We Are

Donup is a UK-based donation management platform that allows individuals and organisations to make and receive donations, manage projects, and gain insights into fundraising activities.

2. Information We Collect

We may collect the following types of information when you use Donup:

Personal information: name, email address, organisation details, contact information.
Donation information: donation amounts, recipient organisation, frequency (e.g. one-off or subscription).
Payment information: All payment processing is handled by Stripe. Donup does not store your card details. Please see Stripe’s privacy policy for details.
Usage data: information about how you interact with our platform (analytics, preferences, browsing activity).

3. How We Use Your Information

We use your information to:

Process and manage donations.
Provide non-profits with donor reports and insights.
Maintain your account and provide support.
Improve our services and develop new features.
Send important service updates and, if you consent, marketing communications.

4. Legal Basis for Processing (UK & EU GDPR)

We rely on the following legal bases to process personal data:

To perform our contract with you (e.g., processing donations).
To comply with legal obligations.
For our legitimate interests (improving services, preventing fraud).
With your consent (e.g., for marketing).

5. Sharing Your Information

We may share information with:

Payment providers (Stripe) to process transactions.
Non-profit organisations you donate to (they may receive your name, email, and donation details unless you choose to remain anonymous).
Service providers (cloud hosting, analytics, etc.) who help us run the platform.
We do not sell your data.

6. Data Retention

We keep personal data only as long as necessary for donation and reporting purposes, legal obligations, or as required for our legitimate business needs.

7. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data.
Restrict or object to processing.
Withdraw consent at any time (where processing is based on consent).

8. Cookies

We use cookies and similar technologies for analytics and to improve your user experience. You can manage cookies through your browser settings.

9. Security

We take appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

10. International Transfers

As we rely on third-party providers like Stripe, your data may be transferred outside the UK/EEA. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have questions about this policy or your data, contact us at:
Email: hello@donup.co.uk